130207-campus handbuch eng
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Campus Manual
New work environment@ Vodafone
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Dear Colleagues,
The move to the Vodafone Campus is the start of a brand new chapter and a newway of working for all of us. Communication with each other will be faster,
collaboration will be easier and there will be fewer hierarchies. Some of you mayencounter a few initial problems and feel unfamiliar in the new workingenvironment, yet the advantages far outweigh the disadvantages, so lets make
the most of this unique opportunity.
I urge you to embrace the campus concept and trust in the positive feedbackthat weve received from the people who tested it out in a pilot project. Although
many of them were initially sceptical, they dont want to go back to their old
offices now. The modern campus environment is fun to work in and it promotes
creativity and collaboration.
Im particularly looking forward to being in an inspiring and motivating open
space workplace. I know that open space working can be a challenge toconcentration. In my case, Im not particularly bothered by the noise, but it is
strange that people are able to approach me directly.
Weve published a manual containing important information about the campus
to help you during the first few days and weeks.
I hope you get off to a great start at the campus!
Burkhard Wussow
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AtaG
lance
Safety&
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Services
Special
Areas
Tech-
nology
Working
Together
TheOffice
Mobile
Working
Table of content
[ 01 ] The Vodafone Campus
[ 02 ] Mobile Working
[ 03 ] The Office
[ 04 ] Working Together
[ 05 ] Technology
[ 06 ] Special Areas
[ 07 ] Services
[ 08 ] Safety & Security
[ 09 ] At a Glance
Th
e
Vodafone
Campus
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Page 4AtaG
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The Vodafone CampusTh
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Vodafone
Campus
[ 01 ] Location and address[ 02 ] Car park access
[ 03 ] The building staff and visitoraccess
[ 04 ] Guidance and orientation system
[ 05 ] How to find people
[ 06 ] Local infrastructure
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lance
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Mobile
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Th
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Vodafone
Campus
Vodafone D2 GmbH orVodafone Group Services GmbH
Ferdinand Braun Platz 140549 DsseldorfTel.: 0211/533-0 or 0211/820-0
By car
From Mnchengladbach take the Bderich/Handweiser
exit onto Heerdter Landstrae/Pariser Strasse.The Campus will also be accessible from the B7 / A52 via anew exit Heerdter Lohweg when it is completed in 2014.
From Essen take the B7 / A52 up to the Ltticher Strassecrossroads via Seestern
From city centre approach via the Rheinkniebrcke bridgethrough the Rheinalleetunnel
By public transportFrom Dsseldorf central station take the underground trainservice U74, U76 or U 77 to the Prinzenallee stop. From
there its an approx. 200 m walk to the Vodafone Campus.
Walk in the direction of Willsttterstrasse from the station.
The Vodafone Campus
Location and address
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The Vodafone Campus
Car park access
Multi-storey carpark
Visitor car park
Undergroundcar park
There will be 1571 spaces in a multi-storey car park, 447 in anunderground car park and 238 in an outdoor car park.
Campus underground car park
The entrance to the underground car park is onWillsttterstrasse
Access for employees with company ID card (who areauthorised to use the car park)
Access for bicycle and motor cycles via bell on the barrierCampus multi-storey car park
Access for employees with company ID cards(who are authorised to use the car park)
Further parking options
There is also an outdoor car park for visitors
Note: There are three possible approaches to the VodafoneCampus and the car parks.
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The colour coding on the inside section reflects thecorporate design colours:
Section H (high rise) is corporate red
Section A is pale and medium blue
Section B is pale, medium and dark green
Section C is pale and dark purple
The crche is fuchsiaThe conference area in Section A will also becorporate red
The Vodafone Campus
Guidance and orientation system
Campusside
All office areas which face the inner courtyard aredesignated as Campus side. All office areas facingoutside are designated city side.
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Overview
The Vodafone Campus
How to find people
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Networks
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Floor
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I
Section B
Section C
Section A
Section A_H
Section A_H Section A Section B Section C
Works council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & WholesaleTechnology
Ex-CoCorporate Communications, Govt.Relations and Regulatory Affairs,Foundations
Central special units.
Mail/FM centre
Vodafone Group Services
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18.OG
17.OG
16.OG
15.OG
14.OG
13.OG
12.OG
11.OG
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9.OG
8.OG
7.OG
6.OG
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EG
Skylounge Gste/Kche Innovation C+E
Dachterrasse
PR PR
Exco V & Exco K K
K VR Group
Callcenter Exco O OD OI OA
Empfang Shop Foyer Cafbar Konferenz
PRfer
Luftraum
C Exco
Exco E + alle HAL FE EM EN EP
TW
GBR
WXO/WXM/WXH
Bibliothek
T Exco + alle T- HALs
TY
TE (TE/TP/TK)
TS
CTBetriebsrat
FP
PI P Exco PB/PL/PC/PA
FW
FO FXA FO
F Exco FS
W Exco
PDPP PD
FC
PD
FO FO
TM CP
WPWXS/WXW WP
CC CR CR Exco CC
WXP/W
CM
The Vodafone Campus
Organisational units in Section A-H
Overview
Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & Wholesale
TechnologyEx-Co
Corporate Communications, Govt. Relations & Regulatory Affairs, Foundations
Central special units
Mail /FM centre
Vodafone Group Services
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The Vodafone Campus
Organisation units in Section A
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7.OG
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2.OG
1.OG
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OC
OA
CB
CB
TYx
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Bibliothek
CB COCP
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EP ES EC / ED
Section B
Section C
Section A
Section A_H
Overview
Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & Wholesale
TechnologyEx-Co
Corporate Communications, Govt. Relations and Regulatory Affairs, Foundations
Central special units
Mail/FM centre
Vodafone Group Services
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8.OG
7.OG
6.OG
5.OG
4.OG
3.OG
2.OG
1.OG
EG
Group
BR
Group Terminals
Financial Serv.
Consumer Serv. Marketing
Partner
Markets
R&D
ISServices
IST Team
Bibliothe
Restaurant / Work Caf Anlieferung
FM Zentrale
Products &
IT Services
Networks
TY
TN (TG/TT)
Products & Services
R&D
Startu
ISServices
EVO Team / GroupRecruit.
TeamNetworks
R&D Products & Services
Floor
Support
The Vodafone Campus
Organisation units in Section B
Section B
Section C
Section A
Section A_H
Overview
Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & Wholesale
TechnologyEx-Co
Corporate Communications, Govt. Relations and Regulatory Affairs, Foundations
Central special units
Mail/FM centre
Vodafone Group Services
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Campus
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8.OG
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TA Labore Testing AP's TN (TD/TA)
NMC / NSU
TN (TT/TA) / TI
TI
NMC /TO
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The Vodafone Campus
Organisation units in Section C
Section B
Section C
Section A
Section A_H
Overview
Works Council
Customer
Customer Operations
Enterprise
Finance
HR
Strategy & Wholesale
TechnologyEx-Co
Corporate Communications, Govt. Relations and Regulatory Affairs, Foundations
Central special units
Mail/FM centre
Vodafone Group Services
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Campus
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PharmaciesPrinzenpark-ApothekeHansaallee 1110211/56618030
Benediktus ApothekeNiederkasseler Kirchweg 80211/552393
Stern-Apotheke
Nikolaus-Knopp-Platz 310211/501043
Bakery
Oehme Brot & KuchenHansaallee 105a40549 Dsseldorf
0211/5211308
RestaurantsCasa MattoniHansaallee 22840547 Dsseldorf0211/5367171
Kitzbhler StubenHansaallee 16540549 Dsseldorf
0211/591144Ristorante AmiciLricker Strae 140547 Dsseldorf0211/5367967
Asia fnf Sterne RestaurantHansaallee 24740549 Dsseldorf
0211/52055862
The Vodafone Campus
Local infrastructure
Supermarketsreal,- SB-WarenhausSchiessstrae 3140549 Dsseldorf0211/157689-0
Kaisers Supermarkt
Wickrather Strae 440547 Dsseldorf
0211/524850
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Underground stationsDominikus-KrankenhausUnderground connections from thisstation: U75
PrinzenalleeUnderground connections from thisstation: U74, U76, U77
Petrol stationsAral AGPariser Strasse 820211/501372aral.de
Star TankstelleNikolaus-Knopp-Platz 50211/501006
star-tankstellen.de
The Vodafone Campus
Local infrastructure
Offices for external personnelAm Seestern 1Office areas for external service providerscan be leased in Section AGround floor to 3rd floorContact Jakob Willibaldwillibald@real-asset.de089/8905982-11
Public parking
P+R U Simon-Gatzweiler-PlatzSimon-Gatzweiler-Platz
Cashpoints
Deutsche Bankin the Section H foyer (next to theshop)
StadtsparkasseAm Albertussee 1
SparkasseHansaallee 31
Sport
Alma@OberkasselBeachvolleyball, Badminton,Keep fit etc.Hansaallee 28940549 Dsseldorf0211/5382938alma-oberkassel.de
Tennishalle Heerdt GmbH & Co KGAm Heerdter Hof 380211/5694913tennishalle-heerdt.de
Co-working space
K-LAN DsseldorfSchiessstrae 4340549 Dsseldorfk-lan.org/k-lan-fuer-coworker/
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Mobile Working
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Campus
Mobile
Working
Mobile
Working
[ 01 ] Working in different places
[ 02 ] What exactly does it mean for us?
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Mobile Working
Working in different places
There are around 4,600 workplaces and 3,200 work options at the Campus.
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Mobile
Working
Mobile
Working
Libraries/silent areas
Meeting rooms
Park
Bistro
Project rooms
Think Tanks
Meeting points (kitchen)
Roof terrace
Lounges Restaurant/Work Caf
(zustzlich: 1.200 Pltze)
Twin workplace
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Attractive and varied work areascreate an inspiring working environment and encourage spontaneous communication.
Mobile Working
Working in different places
Office areas Special areas (e.g. libraries)
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Mobile
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Mobile
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Mobile Working
What exactly does it mean for us?
More independence and flexibility, but also the need to show moreconsideration to others
Use the various workplaces and work options at the Campus, in your Home Officeor when travelling
Select the most suitable workplace for the activity you are performing
In a mobile working scenario, no desks are allocated to specific personnel. All
work areas are shared by everyone. They have standardised furniture andequipment.
Clean Desk Policy
Maintain confidentiality by clearing your desk before you leave it
If youre going to be away for a while (e.g. a long meeting or end of the
workday) always clear your desk so that other colleagues can use it.
Short communication paths with new opportunities for fast and simple teamcommunication
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Mobile
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Mobile
Working
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The Office
AtaGlance
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Mobile
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TheOffice
[ 01 ] Desks
[ 02 ] Special areas on the office floors
[ 03 ] Ergonomics
[ 04 ] Think tanks
[ 05 ] Communication zones
[ 06 ] Meeting points | kitchens
[ 08 ] Shared meeting rooms
[ 09 ] Libraries[ 10 ] Office technology room
[ 07 ] Meeting rooms
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The Office
The desks I
Planning concept 2 - 6-desks, either in a staggered arrangement or opposite each other Located along the facade in the entire Campus.
Equipment 1600x800x720mm desk with
crank or electrical heightadjustment
1 x 3OH x 800mm personalfiling space (2 running metres)per employee or locker ifrequired
Optional team filing space Rotating office chair Rimowa trolley
Table divider Optional acoustic privacy
panel Lamp
Filing area/ or locker
Standard desks for mobile workers
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TheOffice
TheOffice
Equipment 1600x800x720mm desk
with crank or electricalheight adjustment
1 x 3OH x 800mm personalfiling space (2 runningmetres)per employee in the directvicinity
Optional team filing space Rotating office chair
Roller container Table divider Optional acoustic privacy
panel Lamp
Personal/ team filing space (optional)
Planning concept 2 - 6-desks, either in a staggered arrangement or opposite each other Located along the facade in the entire Campus.
Standard desks for staff with permanentworkplaces
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The Office
The desks II
Planning concept Bench with 4-8 desks Located in the open space in the central zones at the Campus
Equipment 2x 2400x800x720mm workbench with 6-8 desks Corresponds to 6 standard desks 1600mm or
8 Flex-Desks 1200mm Rotating office chair
Alternatively a high bench 3x 1600x800 at standing heightwith a higher office chair Direct access to the lockers Table dividers Optional acoustic privacy panel facing the corridor Lamp
Lockers
Flex-Desks
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Mobile
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TheOffice
TheOffice
Planning concept 2 - 6-desks, either in a staggered arrangement or opposite each other Located along the facade in the entire Campus.
Filing space / optional locker
Alternative as 2m table
Desks with extra filing space
Equipment 1600x800x720mm desk
with crank or electricalheight adjustment
+ 800x800mm side table Or: 2000x800x720mm
desk 1 x 3OH x 800mm personal
filing space per employee Rotating office chair Roller container or
Rimowa trolley Team filing area or lockers Table divider Optional acoustic privacy
panel Lamp
e
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The Office
Special areas on the office floors
In addition to the desks, the office areas have a rangeof special areas for employees to use.
For example, there are meeting rooms for six to eightpeople for formal communication, communicationzones for informal communication and meetingpoints/kitchens for breaks/ the opportunity to chatand make yourself a drink.
Meeting rooms Communication zones Meeting points
The think tanks provide an opportunity to think orcommunicate in a quiet atmosphere and there are alsooffice technology rooms equipped with multifunctionprinters, mailboxes and filing areas.
Each special area is described in detail on the followingpages.
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Our current online training course includes everything you need to know about office ergonomics:
http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302
The Office
Ergonomics
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http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302http://aspen.vodafone.com/aspen/lang-de/taxonomy/TAX_Search.asp?UserMode=0&SearchStr=dewb302 -
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The Office
Think tanks
Lounge modulefurniture Lounge chairs Round table
Innovation module
furniture Multifunctional chairs,
e.g. Innovation C model
For 1-3 persons, approx. 8m, not bookable
Lounge
Innovation Standing
Working
Working modulefurniture Round table 2-3 meeting chairs
Standing module
furniture High meeting table 3-4 high chairs/stools
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The Office
Communication zones | lounges
1-5 persons, approx. 4-10m Multifunctional communication element for ad-hoc-
meetings Places to sit and think or read Located close to the desks for quick access Only possible if the desk layout is changed (e.g. group of 6)
or at HAL workplaces
Furniture Seating area/ couch Armchair Side table Floor/table lamps
as required
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The Office
Meeting points | kitchens
Equipment Cupboards and shelves,
cutlery drawer Sink with Grohe water
dispenser (fizzy,medium, still, 100C hotwater), dish washer,paper towel dispenser
Waste separationsystem for residual andpackaging waste
Fridge, coffee machine Seating at the window
looking out onto thecourtyard
High chair and stand-uptable
Layout 1 facade side
Layout 2 central zone
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The Office
Meeting rooms
Bookable for 6-8 personsapprox. 21-24m
Technical equipmentBasic meeting room:46 LC display in the media wall,, some with VC function,
VGA/audio and HDMI, 4x Schuko, 2xLAN next to the table,some with wall-mounted whiteboard, flipchart
Meeting room with high benches: 40 LC display on the
media wall without VC function, VGA/audio and HDMI, 4xSchuko, 2x LAN next to the table, wall-mounted whiteboard,flipchart
The meeting rooms are always close to thestairwells/lifts and to a meeting point/kitchen.
Meeting rooms at the Campus are available in thefollowing sizes and with the equipment stated.
All meeting rooms can be booked.
Equipment 2/3 basic with table 2000x1200x720mm 1/3 with high benches 2400x1200x1200mm 6-8 meeting chairs
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The Office
Shared meeting rooms (project rooms)
Project room and work area Approx. 21-24m Not bookable Specifically assigned to the
departments
Equipment
2 desks - 2400x800x720mm Space for up to 3 staff or up
to 4 external staff to work
The shared meeting rooms are assigned to thedepartments and have three standard or fourFlex-Desks.
These rooms are used for communicationintensive project work, and by people who needto concentrate on a task either alone or withother team members.
You can use this room flexibly in liaison with yourline manager.
This room cannot be booked.
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Places for obtaining information, individual learning,undisturbed working, thinking
Books and publications are made available. Staff canalso bring in and loan out own books.
The Office
Libraries
Conduct in libraries No phone calls Quiet conduct No meetings No eating
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Multifunction printers, mailboxes, paperand document disposal & team filing space
The office technology rooms are approx. 25m walkingdistance from the home base.
They are centrally located and have a centralmultifunction printer.
Facility Services fills up printing paper and tonerautomatically.
Confidential documents and waste paper can bedisposed of here.
Next to the mailboxes are additional cupboards for theteam filing.
The Technology section of this manual includestechnical information about using the printer.
The Office
Office technology room
Sample office area layout
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Working together at the
Campus
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Working together at the Campus
Good workplace conduct and practices
Filing/ documents Clean desk policy Approachability
,76
Meals at the desk Consideration Openness
In the new work environment at the Campus many things are
different.
Mobile working in an open space concept demandsconsideration to others. We have to avoid all the things thatcould disturb out colleagues in the home base in all ourinterests.
So how can we foster good working relationships at theCampus?
Weve listed some of the main rules that have proven to beeffective so that you have an idea of good practices. Theyre
subject categorised. All you have to do is click the subjectbutton.
Remember
If something is bothering you, say something!
Take advantage of the opportunity to define rules for yourteam with the other team members.
*Click on the symbols for further information
Conversations Meetings Telephony/VC
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Working together at the Campus
Good workplace conduct and practices
ConversationsPlease ensure that
you keep your voice at a normal volume when you speak.
Nothing attracts more attention than very loud or very quiettalking.
you communicate with your colleagues, but always consider
where the best place to do this is beforehand.
everything that doesnt have to be discussed at the
workplace is discussed in the think tanks or meeting points.
you dont hold confidential conversations at your desk.
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Working together at the Campus
Good workplace conduct and practices
MeetingsPlease ensure that
you never hold meetings involving more than two to three
people at your workplace. Use the think tanks, meeting orconference rooms.
you always select the meeting venue according to the
number of participants, the confidentiality level and the
intensity of the agenda.
you book a room for your meeting (booking system).
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Working together at the Campus
Good workplace conduct and practices
Phone calls/ video conferencesPlease ensure that
you adjust the level of your voice when talking on the phone. Use
a headset if necessary because people who use headsets talk morequietly.
you use a think tank or conference room for video conferences.
your phones ring tone is set to quiet (e.g. use the vibrationfunction).
you redirect phone calls to a colleague after informing him or her
or activate your mailbox when you leave your desk.
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Working together at the Campus
Good workplace conduct and practices
Filing/documentsPlease ensure that
you only print out documents that are absolutely necessary
in paper form. The Campus has a paperless office conceptand physical filing options are limited.
you use the electronic filing system, dont file duplicate
documents and use sharepoints.
you dont leave customer-relevant or other sensitivedocuments on your desk if youre going to be away from it for
a while.
you file documents according to importance and access
frequency..
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Working together at the Campus
Good workplace conduct and practices
Clean desk policyPlease ensure that
you clear your desk before you leave the office. Personal
items, work documents and wasteshould all be removed from the desk.
you also clear your desk when you know that you wont be
returning soon.
you clean flip charts or whiteboards after using them so that
your colleagues can start to use them straight away at thenext meeting.
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Working together at the Campus
Good workplace conduct and practices
ApproachabilityPlease ensure that
you signalise to people around you whether you are
approachable or not in a specific work situation. It makessense to use pre-defined signals (e.g. traffic lights, red/greencards or flags).
you show consideration to people who you wish to
approach. Respect their signals.
you use the chat option. Its quick and easy.
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Working together at the Campus
Good workplace conduct and practices
Meals
Please ensure that
you avoid eating at your desk. Food odours can be perceived
as unpleasant by other people and disturb your colleagues.
you use the staff restaurant or meeting points to eat. The
meeting points are on the office floors and easily accessiblefrom your workplace. You can consume snacks there in a
pleasant atmosphere.
a break is a genuine break!
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Working together at the Campus
Good workplace conduct and practices
General consideration
Please ensure that
you approach your colleagues if you want to discuss
something with them instead of shouting across the roomand drawing attention to yourself.
you dont approach colleagues for every single thing that
you want to talk to them about but make a list of topics to
discuss at one time.
you dont use PC loudspeakers at your desk in everyones
interest.
.
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Working together at the Campus
Good workplace conduct and practices
Open-mindedness
Please ensure that
you are always open-minded towards your colleagues.
you speak to your colleagues in a friendly tone of voice,
even if you are annoyed about something.
you share lessons learned and experiences at the Campus
with your colleagues.
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Technology
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[ 02 ] Unified communications
[ 03 ] Media technology/ VCs
[ 04 ] Printing, scanning, copying & faxing
[ 05 ] Booking meeting rooms
[ 06 ] Campus App
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Technology
IT equipment
IT supports the mobile working concept at the new Campus. Every VF employee uses a notebook, a headset and amobile phone for flexible mobile working.
With the notebook you can connect to the Wi-Fi or network cable anywhere on the Campus to access the Groupdrive and their e-mail account. Wi-Fi is available throughout the entire Campus. There are fixed networkconnections at every desk. Active connections that can be used are marked with a red dot.
The paper-free office concept applies at the Campus. Thats why the virtual filing areas for each member of staffhave been enlarged. Group drives now have 5GB storage space and e-mail inboxes to 1GB.
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The Campus offers an innovative and ultra-modern network
for wireless and cable connections. There is almost 100% Wi-Fiand LTE coverage for high quality telephone andcommunication services.
There are three telephony solutions oriented on the threeworkplace scenarios:
Mobile working scenarioLaptop with Lync client, mobile phone and headset
Permanent workplace scenarioOfficeNet fixed network phone, mobile phone, a headsetand the Lync client (external inbound calls are notpossible)
Special applicationsAvaya ACD PBX (e.g. GSOC, switchboard, call centre/hotline)
The hardware may differ, depending on the time of procurement.
You can find information on using the Lync client at:https://sharepoint.vodafone.com/global/UnifiedCommunicationsService/LyncUserGuides/Lync Training Documentation Library/06. Deutsche Version.aspx
Technology
Unified communications
OfficeNet
Mobile phone Headset Notebook + Lync client
OfficeNetfixed network phone +
mobile phone
Headset Notebook + Lync client+OfficeNet PC client
ISDN/analogue Fax Fax server Call Centre/ ACD
Mobile working scenario
Permanent workplace scenario
Special applications
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The Campus has plenty of meeting rooms that can be
equipped with AV (audio visual) and VC (video conference)technology if necessary.
You can connect your external media via analogue (VGA) anddigital (HDMI, display port) ports. Many of the think tanks alsohave media technology.
All bookable rooms can be booked with the room bookingsystem, Outlook, the Campus App or on the display outsidethe room. (Please refer to the section on booking meeting
rooms).
If you book a room with a VC system, all invited participantsare provided with all the relevant information about dial in andconnection establishment.
You can then also hold video conferences via the Lync clienton your laptop.
Technology
Media technology | video conferences
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Technology
Printing, scanning, copying & faxing
The multifunction printers in the office technology rooms arethe place to go for printing, copying, scanning and faxing.
Print jobs can be collected from any multifunction printer in the
building after authentication with your employee ID card.
Print jobs which are not collected are automatically deleted after24 hours.
Scanned documents are sent to your e-mail account, with theoption to have them sent to other e-mail addresses. You alsoreceive faxes in your e-mail inbox. Faxes are sent from themultifunction printer.
A4 and A3 print formats are possible, in black and white or
colour, or duplex.
The standard setting is A4, black and white, duplex.
The TFM service provider provides printer support.This service includes toner replacement, paper jam removaland simple fault remedy.There is a 24-hour helpdesk available 365 days a year forprinter support:
Helpdesk no.: 0172 33099 1206E-mail: vodafone.helpdesk@hochtief.de
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Configuration of the printer at your laptopThe new printer needs to be configured on your laptop, beforeyou can use it. Please proceed as follows:1. With click on the Windows start button the process starts.2. Click on Devices and Printers in the click selection
menu.
3. Next step is to click on Add a printer.
4. In the appeared message box click on Add a networkprinter .
5. In the appeared message box select the second item andenter \\print-de\SecurePullPrint.
6. The Next button will automatically test the connection
to the printer and install the print driver on your computer.
Technology
Printing, scanning, copying & faxing Print Solution - Hinweise zur Nutzung
You will find several business centres at the campus that hostthe printers. Usage of printers in the open space is not permitted.The multi-function devices allow you to
Print (black/white and colour)
Copy (black/white and colour)
Scan
Fax
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Documents can only be printed in the so called pull-print
mode, i.e. after a successful identification of the user atthe printer.
A poster at the wall of the business centres explains youthe most important functions of the device.
A service team will cater for the supplies of the printer like toner,paper, etc. Smaller amounts of paper will be stored next to theprinter and employees can use it to re-fill the device.
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First-Time Registration Process
All employees that are entitled to use the pull-print solution,need to register at the device before they can print.
1. Please swipe your employee ID on the card reader that isinstalled on the device.
2. The card reader will confirm the successful validation of your
user data with a beep tone.3. Press Login and enter your email address at the soft
keyboard at the operation panel.
4. Then enter your windows password and press okay.
5. If you have successfully accessed the device the main-screen will appear.6. End of the first-time registration process.
Usage of the Multi Function Device1. The card reader on the printer validates the data on your
employee ID-card2. The card reader confirms the successful validation with a
beep tone.
3. The MFD shows all functions that are available in the maindisplay.
4. Apart from the functions scan, copy, and fax, the displaywill also show your print jobs. Chose the document thatyou would like to print from the list and press print.
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Technology
Campus App
The Campus App is a mobile application in English and German providing information about the Campus. You can use it to navigateyour way through the entire building. When you activate it, it tells you exactly where you are in the Campus and all the things that areclose to your location. You can also use the Campus App to navigate to a selected location, such as the next office technology room.
In addition to the indoor navigation function, the Campus App can also be used to book meeting rooms and obtain other informationsuch as emergency and service numbers, staff restaurant menus and Vodafone news.
The Campus App works on Apple iPhones, Android phones, WebPage for RIM (Blackberry) and other platforms such as WindowsPhone. Only staff with a Vodafone account can download the app from the internal app store.
Every employee will be sent the app download link by e-mail.
The final design may not be as illustrated
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Special Areas
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[ 01 ] Foyer reception | coffee bar | Vodafone shop
[ 02 ] Conference zone conference rooms | training
[ 03 ] Prayer room I silent room
[ 04 ] Food service concept - staff restaurant
[ 05 ] Bistro | shop
[ 06 ] Event area
[ 08 ] Rest room | mother & child room
[ 09 ] Works Councils | Central Works Council |
Disabled Persons Representative
[ 07 ] The 18th floor Skylounge | Innovation Centre |roof terrace
[ 10 ] Smoker pavilions
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There is a customer experience route across several
floors of the high rise building. The areas on this routeare Vodafones calling card. They demonstrate our
innovative competence and allow people toexperience our brand.
The main and visitor entrance to the high rise buildingleads into the inviting foyer on the ground floor wherevisitors can announce their arrival at reception orcheck-in at the terminal. From the foyer, the transition
to the open-plan Vodafone Shop and a coffee bar isvery smooth. From here there is direct access to theconference zone in Section A. There is also a DeutscheBank cashpoint in this zone.
The tour of various theme rooms on the ground floorshowcases current products, technology and design(e.g. in the Vodafone Shop). These, in conjunction withthe Campus design, enables the customer toexperience our innovative strength.
Special Areas at the Campus
Foyer reception | coffee bar | Vodafone shop
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The conference zone is on the ground floor of Section A.
All rooms in the conference zone have video conferencingsystems and wall-mounted displays.
They can be booked with the central room booking tool or onthe display outside the room.
The size of the rooms in the conference zone can be alteredby mobile walls and different seating options are available.
There is on-site support in case of technical problems in the
conference rooms.The rear part of Section A is the location of the training rooms.These can also be booked with the central room booking tool.The trainees also have a brainstorming area and a Vodafoneshop element for training purposes.
Special Areas at the Campus
Conference zone conference rooms | training
Training
Conference
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There is a prayer room, also called the silent room, close to
the ground floor entrance in Section A.The prayer room is a peaceful and calm area for prayer,meditation and retreat. It can be used by all employees.
The room has three areas so that people are not interruptedduring prayer or meditation when others enter the room.
Entrance area with a shelf for shoes and other items
Washing area with foot and hand basins
Prayer area
The prayer room has a neutral design with a wind rosedepicting all the directions of the compass.
Special Areas at the Campus
Prayer room I silent room
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Special Areas at the Campus
Food service concept
The Aramark food service at the Campus operates according
to the following principles:
Fresh prepared meals every day
High quality and fresh foods and beverages prepared byAramark itself
Menus including regional and seasonal dishes
Extensive range of products that varies each day
Front cooking Own patisserie sweet and salty pastries
Sustainable quality and hygiene management
* Conference catering is available in the conferencerooms on the ground floor of Section A
** Vending machines (drinks and snacks) on the
ground floor of Section C can be used at all times
Where can I get what?
*
**
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Special Areas at the Campus
Food service concept staff restaurant
The staff restaurant and cafeteria are on the ground floor of
Section B. Some of the 1,200 seats are in an open plan areawhile others are in differently designed zones.
The food products are collected from various theme-orientedpavilions, each with two different freshly prepared dishes.Pavilion 4 has fresh cooked meals based on celebrity chefNelson Mllers recipes. Once a month, Nelson will come
along to cook for restaurant guests himself.
The cafeteria and restaurant are also available to employees
outside the main meal times as a Work Caf. The differentzones provide space to work in different atmospheres. Wi-Fiand electric plugs are available throughout the cafeteria andrestaurant.
The areas around Pavilions 5 can be separated from therestaurant for special events.
Cafeteria (A)Restaurant (B) Sample views
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Pavilion 1 Pavilion 3 Pavilion 5
Pavilion 4 At differentpavilions
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The bistro, a shop and a vending machine station are located in the
tip of Section C, on the ground floor, for snacks.All three zones can be accessed from the Campus courtyard.
Bistro, Shop
for employees, guests and visitors, direct consumption or ToGo
Coffee and dairy products
Snacks, panini and sandwich, Take-Away articles, and Fair-Trade products
Hot and cold snacks
Sweet and salty pastries from own patisserie
Soft- and vitamin-containing drinks, fresh juices
Vending machines
for employees, guests and visitors Cool drinks and trendy beverages in bottles
Sweet and salty snacks
Open 24/7
Special Areas at the Campus
Bistro | shop
BistroShop
Bistro
Shop
Vending machines
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The event area is located in the tip of Section C, on the
ground floor.It can be used for various events and the furniture can bevaried. (Seating for max. 210 persons).
Use of the technical equipment in this area has to bearranged with the eventmanager of Facility Management.
Hotline number: 0172/33099-1206
vodafone.helpdesk@hochtief.de
https://workspace.vodafone.com/Germany/Property
Special Areas at the Campus
Event area
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There is an Innovation Centre, restaurant and the
Skylounge on the 18th floor.The Innovation Centre is a presentation andexhibition area for customers and staff events, andfor press conferences. There are also rooms here forconfidential customer meetings.
The Innovation Centre is Vodafones calling card. It
demonstrates the companys innovative
competence high above the Dsseldorf skyline.
A stairway leads from the 18th floor to the roofterrace.
The restaurant , Skylounge and roof terrace can beused by all Vodafone staff.
Special Areas at the Campus
18th floorSkylounge | Innovation Centre I roof terrace
State of design
19th floor roof terrace
Accessible roof area
18th floor
Sample photos Sample photos
Innovation Centre
Skylounge/Restaurant
Kitchen
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Works Councils | Central Works Council | Disabled EmployeeRepresentative
The employee representation bodiesCentral Works Council, Works Council and DisabledEmployee Representative are located on the sixth floor of Section H and in adjacentSection A.
The Group Works Council is on the 4th floor of Section B.
You can contact them at the following numbers:
Central Works Council: Ms. Wolf, Secretary 0211/533- 5200
D2 Works Council: Ms. Bischoff, Secretary 0211/533- 4990
Group Works Council: Ms. Kstner, Secretary 0211/820- 2509
Disabled Employee Rep.: Ms. Hankammer 0211/533- 3437
6th floor 6th floor
Disabled Employee Representative Central Works Council
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D2 Works Council
Group Works Council
4th floor
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Smoking is not permitted in the buildings or on the
roof terrace. In order to meet the sustainabilitycriteria for Leed certification, we cannot permitsmoking inside or in the immediate vicinity of thebuilding..
This is why we have installed two smoker pavilions inthe courtyard. They have steel and glass walls androofs to protect users from the elements.
The pavilions are integrated in the Berkshire Garden
design of the Campus grounds. They are part of adistinctive linear pergola structure that runsbetween the two underground car park emergencyexit stairwells and has an open steel frame and pillardesign.
The paths to the pavilions and the pergola itself areilluminated. The pavilions can also be accessed fromthe front side.
Special Areas at the Campus
Smoker pavilions
Pergola with pavilions
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Services
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[ 01 ] Overview of facility services
[ 02 ] Facility management
[ 03 ] Mail/office supplies
[ 04 ] ID cards
[ 05 ] Day-Care Centre
[ 07 ] Gym
[ 09 ] HR advice / Ask HR Group
[ 10 ] Floor support (IT support)[ 11 ] Print Centre
[ 08 ] Medical Centre
[ 06 ] Hairdresser
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Vodafone has engaged ARGE TFM to provide facility
management services at the Campus. ARGE TFM is a consortiumof the four companies, HOCHTIEF, Clemens Kleine, Securitas andKtter. These companies work hand-in-hand providing FMservices to Vodafone.
Services
Overview of facility services
Some of the services provided by ARGE TFM
Help desk
Coordination and planning of facility services
Event support
Cleaning
Building technology service
Reception
Security service Mail service
AVmedia service & support
Waste disposal
Winter services
Grounds maintenance
Indoor plant maintenance Printer support
Office supplies
Lost and found
FM incident processing
by ARGE TFM
employees
Caretaker/
Technical service
Cleaning service
Safety service
Further servicesElectronic,
telephone ,
or e-mail,contact
Acceptance,
prioritisation,
routing to theperson responsible
HelpdeskUser
There is a help desk as a central contact point for enquiries,notifications, incident reports and complaints. The help deskservice is available 24/7, all year round!Help desk number: 0172 / 33099-1206https://workspace.vodafone.com/Germany/Property
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Location
Goods acceptance: Section B, ground floorMail: Section B, first floor
Service hoursMon. Thurs. : 7.30 am 6 pm CETFri.: 7.30 am 15 pm CET
ContactPhone: 0211/533-4004 -
Scope of services
Processing of inbound letters, parcels and courier deliveries
Processing of in-house mail
Processing of national and international letter, parcel andcourier consignments
Delivery of mail (letters and parcels up to 5 kg) to the
departments Delivery of heavy or bulky official parcels to the employees
desk by arrangement
Acceptance of private parcels and e-mail collectionnotification to employees (private parcels are neverdelivered to desks)
Services
Mail room/dispatchServices
Office supplies
Location
Section B, 1st floorService hoursMon.Fri. : 10 am 2 pm CET
PAs also have access to office supplies outside thesetimes.
Contact
Phone: 0211/533-4004fu-post.campus@vodaf.com
Scope of servicesCentral office supplies has a range of approximately100 different articles that can be charged to therelevant cost centre.
Articles that arent in the range can be ordered by the
PAs from our supplier. They are generally deliveredon the next day for collection by the orderer.
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Services
ID cards
Location
Section B, 1st floorService hoursMon.Fri. : 8 am 5 pm CET
ContactPhone: 0211/533-6640
A new ID card is being introduced at the Campus (VF
employee, contractor employee and visitor ID cards).They must be worn at all times.
The ID card has the following functions:
Access to the building, meeting rooms and specialareas (after activation)
Payment function in the restaurant
Clock in/out
Access to the car parks (if the holder is authorised)
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Location
Campus Crche: new building behind Sect. CSeesternchen Crche: Prinzenallee 5
Opening hours
Mon.Fri. : 7.30 am to 6.30 pm CET
Campus Crche60 places for children aged three months to three
years
Seesternchen Nursery20 places for children between two and six years
Contact and further informationIn the HR portal, Work & Life Services on the
Vodafone intranet, key word Vodafone crches.or at:KinderHutGmbH, Essen
Phone: 0201/890-874 818E-mail: betriebskita@kinderhut.de
Services
Day-Care Centre
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Location
Section C, ground floorOpening hoursMon.Fri. : 8 am 6 pm CET
ContactPhone: 0211/41655692 orE-mail: termine@beautybox-duesseldorf.det
autybox-duesseldorf.deBeauty Box services
Hairdressing
Manicure
Make-up
Dry cleaning (acceptance + collection)
Services
Hairdresser
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Location
Section C, ground floor
Opening hours (provisional)Mon.Thurs. : 7 10 am CET
12 7 pm CETFr.: 7 10 am CET
12 6 pm CET
Services
Gym
You can also exercise at the Campus in the gyms
pleasant environment. The gym will be offeringregular courses geared to health and fitness
promotion. It has modern gym equipment selectedaccording to sports medicine criteria so that you cantrain specific muscle groups in individual exerciseprogrammes that help to prevent posture problems.
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Services
Medical Centre
Location: Section C, ground floor
Medical officer: Dr. med. Michael Maurer
Contact: BetriebsaerztlicherDienst@vodafone.com
Phone:0211/533 -8811(appointments 8 am 4 pm CET)
Opening hoursMon.Thurs.: 8 am 12.30 pm, 1.15 pm 4 pm CET
Fri.: 8 am 1 pm CET and by appointment
DIN EN ISO 9001 : 2008
Occupational Health
Medical check-ups
Sickness reports (health report)
Psychological stress studies
Risk assessments
Coordination of reg. medical officers
Workshops (various topics)
Re-integration management
Travel/tropical medicine, check-ups,vaccinations
Advice to Ex-Co, Works Council and allemployees
Activities required by law and in compliancewith VF policies
Health Prevention
Screenings
Vaccinations
Intranet medical & health services
Sports medicine, environmental medicine
Pandemic management
Contact for all medical and health issues
Check-ups
VF sport centre check-ups
Presentations on medicine , health andprevention
Cancer screening
Ultrasound
Medical Care
General consultations
Gate keeper
Dsseldorf Out Patient Network
Dsseldorf Hospital Network
Psychosomatic consultations
Addiction prevention
Medical technology services
Physiotherapy
Acupuncture
Med. rehabilitation consultations
Advice/ support of disabledstaff, D&I
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Services
HR advice / Ask HR Group
Vodafone Group Services GmbHVisit us online at myHR PortalPhone/fax/E-mail:T: +49 (0) 211/8 20 88 88
T: +44 (0) 1635/ 667 667F: +49 (0) 211/5 33 42 15E-mail: askhrgroup.germany@vodafone.com
Office hoursMon. to Thurs. 9 am to 5 pm CETFri. 9 am to 4 pm CET
Vodafone D2 GmbH
Intranet services: www.vodafone.de/myhrportalrtalBy phone/ fax/e-mailT: +49 (0) 800/5 33 08 00 (free from all networks)T: +49 (0) 211/5 33 88 88F: +49 (0) 211/5 33 42 15E-mail: HRAdvice@vodafone.com
Office hoursMon. to Thur. 8 am to 4 pm CET
Fri. 8 am to 3 pm CET
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In person/ by post
Vodafone Campus, 9th floorPO box 40543 Dsseldorf
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Services
Floor support (IT support)
Location
Section B, 1st floorService hoursMon.Fri. : 6.30 am 6.30 pm CET
ContactPhone02 11/533-9444 (Vodafone Germany)02 11/820-2004 (Vodafone Group Services)
autybox-duesseldorf.de
We can help you with
LYNC communication
New printers with fax and scan functions
Accessing PC applications
Network connections
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Services
Print Centre
Oc Business Servicesis part of the global Canon Group. Since 2010 it has
been under contract with Vodafone for the production of printed matter.In addition to standard printing services, Oc also provides thefollowing services
Posters, digital printing, also in special formats
Post-processing and finishing (plastic spiral, wire comb, plastic strip,thermal, industrial and manual binding, block binding, index printing,sorting, punching, stitching, grooving,perforating, layout, business cards)
Direct mail and form letters
Processing and duplication of CD, DVD, USB, memory cards,video
File format conversion
Scanning and digitisation (searchable and indexed by request)
Other innovative documentation solutions (including digital direct mailand online newsletter production)
Processing of various materials such as linen, stickers, high gloss, flagcloth, silk and transparent up to A0 size
Layout and design with Macintosh products as per theVodafone Brand Guidelines
Private jobs
LocationSection C, ground floor
Opening hoursMon. Thurs. 8 am:- 5 pm CETFri. 8 am 4 pm CET
ContactSascha Starink, ManagerPhone: 0211/533-4960E-mail: sascha.starink@oce.com
or obs.vodafone-de@oce.comE-desk portal: vodafone.de.oce-bs.com
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Safety&
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[ 01 ] Medical emergency procedure
[ 02 ] Building evacuation procedure
[ 03 ] Safety & security
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The accident hotline number is 1010
The emergency call is the first step in the emergency servicechain. Call the internal emergency number 1010 forimmediate assistance in medical emergencies or afteraccidents at work.
You have to provide the following information:
Whos calling? (Callers name and phone number)
Where did the accident happen? (Building section, floor,room)
How many people are involved?
When did the accident/emergency happen?
What is the injury/medical problem?
Wait for questions from the operator!
The operator ends the call.
The internal emergency services unit coordinates thecompany emergency services teams and briefs the externalemergency services teams.
Safety
Medical emergency procedure
Whathappened?Key words Responsive? Unconscious? Not breathing? Having difficulty breathing? Heart attack?
Remember!The decision on whether to call an emergencydoctor is based on the information youprovide!
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When the building has to be evacuated you will be notified by a speaker
announcement. Stop what you are doing, end your telephone call and leavethe building without delay along the signposted emergency exit routes (seepictograms). Emergency exit doors open automatically when an alarm isactivated. If you find them closed, press the red button on the control panelto open the door.
If you are not able to get outside by following the emergency exit routes or
via the stairwells, stay in the building and make sure people know you arethere e.g. by phone or at the window. Follow the evacuation officersinstructions (orange vest) and the fire service personnel's instructions and
help people who are not familiar with the building layout (e.g. visitors),disabled and injured persons. Warn other people who are in danger andprovide the evacuation officers with information about people who are stillin the building. Go to the evacuation meeting points! Do not go back insideevacuated buildings or building sections. The Vodafone duty manager
(yellow vest) will tell you when you can go back inside.
Safety centre : Tel.: 0211/533-4040
Crisis information line: Tel.: 0172/12710
Safety
Building evacuation procedure
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Safety
Safety & security I
Personal responsibility
Ensure that information is responsibly handled, controlled and documented and lock your PCwhen youre away from your desk.
Never disclose your password!
ID card
Always wear your ID card where it is visible and ask unfamiliar persons where they are going ifyou cant see their ID card.
Site security
Inform the site security team if you notice any unusual incidents or criminal acts. Report everysecurity incident on the security incident report form.
Visitors/guestsAlways accompany your visitors not just for security reasons, but also for politeness sake towherever they are going. Dont leave them alone on the Campus.
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Safety
Safety & security II
Secure communication
Make confidential phone calls in areas where you cant be overheard.Always encrypt e-mails with confidential content.
Clean desk policyLock away and confidential company documents if you leave your desk in an openspace office even if youre only going to be gone for a short while. Always lock awayconfidential documents.
Know-how protection
Classify the documents you create (C2-C4)!Its up to every one of us to protect know-how.
Social engineeringConfirm the identity of people calling you. Call them back if in doubt.Dont allow confidential information to fall into the hands of third parties.
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At a Glance
Important contacts
Phone number Fax E-mailSafety & Security
Emergency number 0211/533-1010 or 0172/33099-1010Security Control Centre 0211/533-4040Crisis information announcement 0172/12710Works Council/HRCentral Works Council 0211/533-5200 0211/533-5206 gbr-zv.de@vodafone.comD2 Works Council 0211/533-4990 0211/533-4994 zv.betriebsrat@vodafone.comGroup Works Council 0211/820-2509 Betriebsrat.duesseldorf@vodafone.comDisabled Employees Representative 0211/533-3437 0211/533-4994HR Vodafone D2 GmbH 0800/533-0800 or 0211/533-8888 0211/533-4215 HRAdvice@vodafone.comHR Vodafone Group Services GmbH 0211/820-8888 or +44 163/5 667 667 askhrgroup.germany@vodafone.com
BookingsRoom bookings 0211/533-5454 FU-D2.Buchung@vodafone.comEvent area bookings 0172/33099-1206Technology/ServicesVodafone D2 GmbH 0211/533-0 or 0211/820-0IT support D2 GmbH 0211/533-9444 (VF Germany) 1st-Level-FO-Enterprise@vodafone.comIT support Group 0211/820-2004 (VF Group Services) csd.support@vodafone.comLync client supportTechnology service 0172/33099-1206 vodafone.helpdesk@hochtief.deTelephony support 0211/533-3333 technik.tk@vodafone.comCell Phone support 02102/10268025 Campus@triopt.de
Caretaker/technical service 0172/33099-1206 vodafone.helpdesk@hochtief.deCleaning service 0172/33099-1206 vodafone.helpdesk@hochtief.deMail/office supplies 0211/533-4004 FU-Post.campus@vodafone.comID card issue point 0211/533-6640 vpfg.ausgabestelle@vodafone.comServicesDay-Care Centre 0201/89087-4818 0201/877-5665 betriebskita@kinderhut.deHairdresser 0211/592352 termine@beautybox-duesseldorf.deMedical Centre 0211/533-8811 0211/533-8822 BetriebsaerztlicherDienst@vodafone.com
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