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10.12.2012
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IM 2.0 Info amasol.de/IM2.0.html
amasol AG Claudius-Keller-Straße 3 B
81669 München Deutschland
www.amasol.de info@amasol.de
Tel.: +49 (0)89 1894743-0
Die Themen amasol Geschäftsbereiche
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Business Service Management
Darstellung der IT-Leistungen, IT-Qualität und IT-Kosten gegenüber internen
oder externen Kunden, Nachweis der Einhaltung von Leistungszusagen.
End User Experience
Management
Messung der Qualität von
IT-Leistungen, (z.B. Anwendungen,
Web Services, …) wie vom
Anwender bzw. Kunden erlebt.
IT Infrastructure
Management
Sicherung eines optimalen IT-
Betriebs durch Überwachung
und automatisierte Problem-
analyse und –behebung.
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Unsere starken Partner
Leistungen
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• Expertise zu den Themen:
– Business Service Management
– End User Experience Monitoring
– IT Infrastructure Management
• Leistungen:
– Beratung und Planung
– Implementierung
– Support
– Schulungen
– Betriebsservices
– SaaS Services
• Mehrwert als Systemintegrator:
– Tiefes Lösungs-KnowHow
– Eigenentwickelte Integrationslösungen
– Herstellerunabhängig
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Referenzen Auszug amasol Kundenliste
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VERSICHERUNGEN / BANKEN
INDUSTRIE
TELEKOM / SERVICE PROVIDER
TRANSPORT / ENERGIE / MEDIEN / VERWALTUNG
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Problem Resolution is Too Often Very
Involved and Slow
89% IT organizations
use
triage teams
to solve
service performance problems
If it’s not the network or the system or the application???
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89% IT organizations use triage teams to solve service performance problems
CA Infrastructure Management Do you have the answer?
When someone complains that “the network is slow”, how do you know who’s using the network and what they’re doing?
What is your process for pinpointing a problem that is affecting users and how many people are typically involved?
How many infrastructure and operations management tools do you have in place (that you know about)?
How often does your Help Desk get calls before IT knows there is a problem?
What was the financial impact of network and systems downtime for you this past year?
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The Challenge is Growing Gap Between IT Operations and the Business
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Last-gen IT
operations
New-generation, dynamic real-time solution: Service Operations Management
Business demand for agile IT services
BSM
MoM
Silo
managers
Continuous business and
technology innovation
Time
Valu
e
CA Infrastructure Management 2.0 Key Product Capabilities
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Everything in One Place for Infrastructure Management
Faster, More Proactive
Triage & Remediation
Higher Level
of Scalability
Lower Cost
of Ownership
Multi-Tenant Access Control for
Securely Sharing Information
For virtual, cloud, converged &
wireless infrastructure management 5X
50%
25X
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On-Demand Storage
Web-Services
app-server
database
Databases Storage BIG
DATA VIDEO
MSP Data Center
Network
Capacity Physical & Virtual Servers
Data Collector(s)
Data
Aggregator
Data
Aggregator
Repository
Infrastructure & Operations
CA Performance Center
Solution Add-on Modules: • CA Virtual Assurance for Infrastructure
Managers
• CA Systems Performance for
Infrastructure Managers
• CA Unified Communications Monitor
• CA Mediation Manager Device Packs
• CA Application Delivery Analysis
• CA Application Performance Management
• CA Capacity Management
• CA Process Automation
Product Components: • CA Performance Management
• CA Performance Center
• CA Data Aggregator/Repository/Collector
• CA Spectrum
• CA Network Flow Analysis
CA Infrastructure
Management 2.0
CA Infrastructure Management 2.0 Components
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MOBILE
Infrastructure Management Core Solution for Business Service Innovation
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Challenges & Opportunities
Transformative opportunity Move from managing technology to delivering innovation
The New Normal
Business demand increasing Mobility, social, cloud, innovation, new revenue, new markets, analytics… Disrupt your market or risk being disrupted
IT must change to meet demand Deliver business services cheaper, safer, faster Devote fewer resources to maintaining technology
BUSINESS DEMAND FOR INNOVATION
IT CAPACITY FOR INNOVATION
IT must fill this
growing gap!
Business Outcomes
Deliver new services faster with better quality
Optimize portfolio for greatest return
Respond quickly and dynamically to changing business demands
Transform your infrastructure from manual to automated, from fragile to agile
Focus on service experience instead of infrastructure
Reduce operational costs and cycle times, increase productivity
Secure online business to increase revenue and customer reach
Decrease security risk and improve efficiencies
Simplify compliance
Success Strategies
Drive Innovation by leveraging new technologies and the cloud to meet business needs
ACCELERATE
Free Up Resources by improving efficiency and managing complexity
TRANSFORM
Reduce Risk of data breach, improper access and fraud
SECURE
10.12.2012
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Next Generation Infrastructure Mangement
CA IM 2.0
Unifies all Aspects of
Infrastructure Management In a Single Advanced Console
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PERFORMANCE CENTER
Un
ifie
d V
iew
Acro
ss D
iscip
lin
es
Capacity
Performance Flow
App. Response
Availability
Network, Physical-Virtual Systems, Cloud, Wireless, Voice-Video
Voice/Video
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New and Enhanced OOB Dashboards Auto-Populate, Technology-Specific Data
with an Intuitive Workflow
Entirely new dashboards with new metrics and workflows Server Performance
MPLS Overview
Response Path Test Overview
VMware Overview
Microsoft Cluster Service Overview
Solaris Zones Overview
Microsoft Hyper-V Overview
IBM LPAR Overview
Interface Capacity Watch Lists
Router/Switch Capacity Watch Lists
Server Capacity Watch Lists
Enhanced dashboards with new metrics and workflows Server Device Health
Network Device Health
Network Performance
New wizard to customize dashboards
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New and Enhanced Intelligent Metrics Speed Triage, Proactive Actions and
Enable High-Scale Management
Entirely New Metric Views
Innovative Combo Gauges Show current value in context
on min-max
Combo Gauge/Table & Trend/Table Charts Eliminate searching across
pages to compare trend of monitored items & groups
Enhanced Metric Views
Calendar Heat Charts Easy, selectable time frames
Hide-show Stacked Protocol Charts Click to focus on what’s important
XY Chart Zoom Select to zoom on charts and
groups of charts
MultiView Charts 48 per page, up from 16
Event Overlay Charts Event appear on plots
10.12.2012
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New Intelligent Metrics Combo Gauge/Tables
For individual items and groups
Speed triage
Be more proactive
Prioritize actions
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See average value & Min/Max
Sweep area for each item
by mousing down the table
Increasing or decreasing
Compare average values
in stacked bar charts
Variance from the group
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New Intelligent Metrics Comb Trend/Tables
— For individual items and
groups
— Speed triage
— Be more proactive
— Prioritize actions
— See trends for each item
by mousing down the table
− See what is a real trend or
transient
— Compare average values
in stacked bar charts
− See in context of summary value/
average
10.12.2012
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New Intelligent Metrics New Heat Charts with selectable timeframes
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— For single metric value
— Accelerates visual pattern
recognition of recurring
conditions
— Provides pattern matching
wizards − Busy Hour
− Business Week
− Calendar Week
− Repeating Hours by Business Day
− Repeating Hours by Calendar Day
High-Scalability Architecture For the Most Demanding Environments and Growth
Multi-Tiered Architecture CA Performance Management
Data Aggregator, Collector and Repository
Industry’s most scalable collector
500K items @ 75000 metrics/second
Low host-hardware requirements
Simplified deployment & administration
Linear Scalability Massively parallel processing
1:1 added CPU /performance improvement
Multi-threaded linear collector
Intelligence prevents bottlenecks
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10.12.2012
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Manage at High Scale Scale-Optimized Storage and Visualization
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Massive Storage Scalable to 100s of terabytes
Centralized cluster
Ensures that report requests do not impact polling performance
Performance Center
Inspect large numbers of individual items or groups in a single view
Visual correlation
Dynamic auto-population as you page
Low Total Cost of Ownership
Economical configuration Lower CapEx for scaling
New architecture
Linux
64-bit
Lower OpEx
Centralized administration
Monitoring profiles Out-of-the-box & custom monitoring
profiles
Apply complex tool configuration in one step
Ensure consistent monitoring rules at scale
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Low Total Cost of Ownership
Self-certification An new vendor support for existing
supported technologies
Easy-to-use mechanism for end-users vs. administrators or outside services
Web services Based on other Ops Systems, auto-
configure:
Discovery
SNMP & monitoring profiles
Monitoring profiles
Event profiles
Auto-display data in external portals, web sites, report
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Secure Multi-Tenant Access Control Assures Customer Confidentiality and Safety
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NATIVE MULTI-TENANT ARCHITECTURE
Bu
ilt G
rou
nd
-Up
fo
r Te
nan
cy
Easier, More Secure and Better Management of Data
Service Provider Optimized
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Enables Managed Service Providers (MSPs) to create separate CA Performance Center monitoring environment for each Tenant
Data/environment of one Tenant is not visible to another Tenant
All Tenants are administered by the MSP via a single UI in the CA Performance Center
A Tenant is defined with the following characteristics:
IP Domains
SNMP Profiles
Administrator/User Accounts
Roles
Custom and System Groups
Custom Menus and Dashboards
CA Performance Center 2.0
– Multi-Tenant Support Helps Ensure Confidentiality
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Key capabilities – Multi-vendor, multi-technology
discovery & relationship mapping
– Intuitive visual topology
– Event correlation & root cause
– Network configuration management
Designed for customer value – Visibility into the availability of the top-to-
bottom infrastructure
– Identifies root cause and filters out the noise to accelerate the triage process
– Integrated network change awareness associates configuration changes to infrastructure problems
– Role-based access
CA Spectrum Technology
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Discovery, visualization, root cause, change-aware
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Key capabilities – Multi-vendor support
(NetFlow, jFlow, sFlow, IPFix)
– Multi-technology support (Class of Service, ToS/DS)
– Useful for capacity planning
Designed for customer value – Visibility into ALL traffic that traverses
the service delivery infrastructure
– Insight into WHY WAN links are saturated
– Allows for effective & efficient capacity planning
CA Network Flow Analysis Technology
Network flow analysis
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Monitor Physical Systems CA Systems Performance for Infrastructure Managers
– Real-time self-monitoring and correction
– Process and windows service monitoring
– Log file monitoring
– Configuring and viewing SNMP access communities
– Alarm handling and event state retention
– High capacity (64-bit) network device counters
– System, software and hardware assets
– Simplified, large-scale configuration and management
– Extensible, plug-in architecture
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— Autonomous, SNMP-based monitoring of heterogeneous systems
10.12.2012
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Monitor Virtual Systems CA Virtual Assurance for Infrastructure Managers
Discover virtual environments and their associated virtual machines (VMs)
Monitor and collect performance and availability metrics for the virtual resources, including hosts, VMs, resource pools, etc.
Proactively analyze data for systemic issues, using time over threshold and deviation from normal violations
Report on the collected performance metrics to validate expected service levels
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Virtual – IBM LPAR, Microsoft Hyper-V, Sun Solaris Zones, VMware, Cisco UCS
Monitor Database Performance CA Database Performance Manager
– DB Quality Index provides you with a way to easily view database health correlated to system information
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— Maintain availability of business-critical services through visibility and proactive monitoring of database performance
— Monitor across silos
− DB2 for Linux, Unix, Windows (LUW), Oracle, SQL Server and Sybase
databases
— Match database performance monitoring to your infrastructure
— Databases located within physical, virtual environments, private cloud or Amazon EC2 clouds
— Support VMware performance by proactively monitoring the VMware vCenter server repository
10.12.2012
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Monitor Non-IP, Non-SMNP Devices and EMSes CA Mediation Manager
Supports rapidly-growing 3G and 4G mobile voice and data environments
Enables CSPs to consolidate their Service Assurance requirements in the Core IP, Mobile and Transmission domains into one Carrier-Grade Service Assurance Management solution
Technology also broadens the addressable market for CA Technologies in other verticals where equipment is non-IP and/or non-SNMP
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Visibility into non-SNMP, non-IP equipment in service operations networks
Utilities (Advanced Metering Integration), Healthcare, Storage
Monitor Voice & Video Performance CA Unified Communications Monitor
Seamlessly monitor heterogeneous voice infrastructures Multi-vendor (Avaya, Cisco, Microsoft)
Manage migration to VoIP & video over IP
Correlation of quality data for detailed troubleshooting
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Proactive performance alarming to identify voice & video service impacting issues before users are affected
Quality metrics and path information from midstream devices for all audio and video streams via new Medianet technology (Flexible NetFlow)
Report on service quality and provide proactive service assurance
10.12.2012
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Weitere Informationen:
info@amasol.de
Tel. +49 (0)89 189 4743-0
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