technogroup · in 2015, marshall resources added a team of very experienced system software...
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Technogroup
Niederlassungen
Lokaler Technik-Support
Hauptsitz
Wien
Berlin
Hamburg
Düsseldorf
StuttgartMünchen
Hochheim/ Frankfurt
Dortmund
Karlsruhe
Suhr
Claus FischerMarketing/Vertrieb
Alfried NetzbandTechnik
Technogroup IT-Service GmbH Österreich
Gründung 2010Stammkapital 100.000€
Technogroup IT-Service AGSchweiz
Gründung 2009Stammkapital 100.000CH
Gebhard DieserHarald Adamek
Claus FischerCharles Gubler
Technogroup IT-Service GmbHDeutschland
Gründung 1990Stammkapital 1.000.000€
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IT-Service in Europa und Weltweit• SLA mit 4h Fixtime in West Europe• Zertifiziertes und qualifiziertes Field Service
Personal weltweit• 24/7 weltweiter Logistik Support
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2010 2011 2012 2013 2014 2015
TechnogroupUmsatzentwicklung Europa
Die Umsatzentwicklung von Technogroup wird zu 90% aus dem klassischen Wartungsgeschäft generiert.
Personalentwicklung Europa
Serviceerbringung durch eigene Mitarbeiter: Bereich Technik 155 Mitarbeiter Bereich Vertrieb 25 Mitarbeiter Bereich Verwaltung 30 Mitarbeiter
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Server• System z• System i• Bladecenter• System p• System x
Disk Storage• DS3000 – DS8000• XIV• V7000 Storwize• SVC• N Series• ESS
Tape Storage• VTS• TS
1xxx/2xxx/3xxx/77xx• LTO, DAT, DLT, SDLT,
Jaguar
Software• AIX• I5/OS• z/OS• z/VSE
Server• ProLiant / NetServer• HP 9000• Alpha Server• HP Itanium Server• HP Non Stop• Blade Server
Disk Storage• MSA20-2000• EVA3000-8400• XP48-24000• LeftHand Px000• 3Par (E,S,V,T Series)
Tape Storage• MSL• ESL• EML• DAT (DDS), DLT,
SDLT, LTO (Ultrium)• Optical Disk Libraries
Software• HP-UX, OpenVMS
Server• PowerEdge• Power Edge Blade
Server
Disk Storage• PowerVault• Eguallogic
Tape Storage• PowerVault
Server• SUN Fire (T,V,M
Series)• Ultra Enterprise• Blade Server• SUN Fire xSeries
Netra• Netra Sparc• Netra X86• Netra Blade Server
Disk Storage• StoreEdge 99xx,
6xxxArrays, 3xxx Arrays
• J4xxx• StoeEdge 25xx
Arrays
Tape Storage• Store Edge Lxxx• StorageTek SL8500• SL3000• StorageTek
PowderHorn• LTO, DAT,
SDLT,DLT
NetApp• FASxxxx• MetroCluster• VTL
EMC• VNX, VNXe• Clariion• Celerra• Centerra• Symmetrix DMX• Symmetrix VMAX• Symmetrix VMAXe
Hitachi• UPS• AMS• HUS
Quantum• Scalar ixxxx• SuperLoader 3• SL3000• LTO, DAT,SDLT,DLT
- weitere Hersteller / Systeme aufAnfrage
IBM HP SUN / Oracle DELL weitere Hersteller
• HP ProCurve• Cisco• Brocade
Netzwerk
Hardware-Wartung und Softwareservice nach Herstellergarantie sowie für EOSL
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Managed Services
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Operating Systems
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Q
ReviewKoordination des Techniker vor Ort der Ersatzteillogistik Information-Schnittstelle Überwachung der
Instandsetzungsfrist
Incident Entstörung Online Vor Ort Intern
Telefon E-Mail Online RHS
Qualitätssicherung
Wissenstransfer KVP
Skill-Matrix Wissensdatenbank
TR 15 Rückruf durch
Systemspezialisten und Fehler-qualifizierung
Callablauf
Analyse Controlling Dokumentation
Klar strukturierte Abläufe
Geprüftes Original-Ersatzteil
2nd Level Support
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Hochqualifizierte Systemspezialisten• Erfahren mit Multivendor Qualifikationen
• Trainings im eigenen Schulungs-RZ
• Schulungen weltweit durch internationales Netzwerk
• Persönliche Kundenbetreuung
• Regionale Supportteams – rund um die Uhr in Bereitschaft
• Mehrstufiges Bereitschaftskonzept mit klaren Abläufen
• 2nd und 3rd Level Spezialisten in der Technogroup-Unternehmenszentrale
• Sicherheitsüberprüft für Hochsicherheitsbereiche
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Ersatzteilbevorratung• Größtes herstellerunabhängiges Ersatzteillager in DACH
• Ersatzteillogistik erfolgt über 12 strategische • Logistikstützpunkte in DACH
• 7*24 Stunden Verfügbarkeit
• Eigenständige Bevorratung von mehr als 74.000 Original-Ersatzteilen und Austauschsystemen
• Mindestbestände garantieren eine • „Just-in-time-Verfügbarkeit“
• Vorhaltung kompletter Systeme mit Infrastruktur für Funktionstests
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Vertragsgestaltung Kundenspezifische Vertragsgestaltung• Servicebereitschaft 7*24/365 • Qualifizierte Technikerrückruf innerhalb von 15 Minuten - garantiert• Automatisierte Systemüberwachung• Flexible Laufzeit• Garantierter Service für EOL-Systeme• Kundenspezifische Servicepakete• Technikerantrittszeit TA04 Stunden• Instandsetzungszeiten IZ 04, 08, 12 und 48 Stunden• Kurze Entscheidungswege
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Unsere ReferenzenEin Auszug:
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Umzug von NonStop Systemen ohne Downtime
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Die Anforderung- RZ Auflösung- Div. HP Alpha Server und - vier HP NonStop Systeme
Bedingungen:- Höchste Systemverfügbarkeit- Höchste Datenverfügbarkeit- Umzug der Systeme über 600km
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Die Lösung- Planung und Vorbereitung:
Termine, IP-Adressen, Infrastruktur, SW Schnittstellen.
- identische Systeme beschafft Technogroup und baut sie am Zielortauf.
- Stoppen der Dienste.
- Datentransport auf gespiegelten Medien.
- Installation und Test in der neuen Lokation.
- Umschwenken der Dienste.
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Sicherer Datentransport auf 2 Routen
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Mehrwerte
- Getestete identische Hardware am neuen Standort!Anlaufsicherheit gewährleistet.
- Datenankunft sichergestellt!
- Fallback jederzeit möglich!Maximale Verfügbarkeit.
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Strategische Begleitung für
NonStop Systeme
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Marshall Resources offers a 24x7 “Follow the Sun” call center managed by our team of very high level engineers in both the US and Europe.
Level 3. Experienced and knowledgeable Engineers respond to all calls and service tickets, not a call processing center.
In 2015, Marshall Resources added a team of very experienced System Software Engineers and System Administration experts operating out of Budapest. Low overhead allows us to offer this type of service at substantial cost savings.
Extensive Technical Support
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Administration of HP-NonStop systems, software and related hardware.Installation and upgrades for Operating Systems, utilities and third party software, software patch maintenance.Execution of hardware and software error analysis, capacity planning, tuning, performance analysis.System and process monitoring and automation, technical support.Application support and Database Administration.Support NonStop applications.Administer SQL/MP, SQL/MX and Enscribe Databases.Support batch processing.System and Application Consulting.Design and configure security concepts.Disaster recovery planning.Prepare and perform Audits.
NonStop System Administration Services
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Some Common NonStop OS and Products We Manage are:
Guardian, OSS, SCF, TMF, Spooler, Spooler Plus, Peruse, DSMSCM, Netbatch, Mediacom, OSM (TSM), Measure, Backup/Restore, TCP/IP, Offender, Viewsys, Viewpoint, Webviewpoint, VHS
NonStop Applications, Web-Based Applications
Non-Stop SQL/MP and SQL/MX, Enscribe, Pathway, ODBC/MP/MX, JDBC, Webserver
Program Languages
TACL, TAL, C, JAVA, Enform, Nonstop SQL/SQL Report Writer
Replication DR Solutions
RDF, Autosync, SDR, Golden Gate
Monitoring Tools
Prognosis, Reflex, Momi
Backup Solutions
VTS, Sphinx
Security Products
Safeguard, SECOM, SSH, SSL, XYPRO/XYGATE
Terminal Emulation
MRwin6530, J6530, OutsideView
NonStop System Administration (continued)
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…und was können wir für Sie tun?
Technogroup IT-Service GmbHFeldbergstraße 665239 Hochheim
Tel.: +49 6146 8388-10Fax: +49 61 468388-22
E-Mail: [email protected]