telekom malaysia berhad 30th annual general meeting 2015_final_web.pptx.pdf · we offer a full...
TRANSCRIPT
30th Annual General Meeting
30 April 2015
TELEKOM MALAYSIA BERHAD
COMPANY UPDATES
TM 30th AGM 30 April 2015
We started our journey from humble beginnings into an industry leader
1946 1964 1987 1990 2005 2008
Establishment of Malayan Telecommunication Department
Jabatan Talikom Malaysia
Corporatisation of Syarikat
Telekom Malaysia Berhad
Listing of Telekom Malaysia
Re-branding of TM
Demerger of fixed
and mobile
TM 30th AGM 30 April 20153
ANALOG ERA
DIGITAL TECHNOLOGY FULL-IP TRANSFORMATION CONVERGENCE
1800’sDebut of the telephone
1970’sIntroduction of IDD
1980’s Introduction of Data Communications
First in Asia using 450 Analog Cellular Radio
1990’s Introduced TMTOUCH Cellular Services
2000’sIntroduced Broadband Internet and CDMA Services
Launch of first 3G Services in Malaysia
2008HSBB Roll Out
2010’s Launch of Malaysia’s First Triple Play Service
Cloud Services
2014Investment into Packet One Networks (M) Sdn Bhd
Launch of TM’s 1st 4G Service
TM at the leading edge of telecommunications in Malaysia
TM 30th AGM 30 April 2015 4
5
Late 90’s
Now & Beyond
Broadband and Internet services have evolved from just enabling simple email communication to the Internet of Things…
TM 30th AGM 30 April 2015
6
We offer a full suite of products and services to enable a digital lifestyle
Shop In A Box™
MASS MARKET MANAGED ACCOUNTS
GLOBAL & WHOLESALE
DATA CENTRESCLOUD
SERVICES
Access BackhaulInfra
SMECONSUMER
No.1RM
11.24billion
2.23million
broadband provider in Malaysia
broadband customers
Revenue growthoutperformed industry peers
for 3 consecutive years
More than 1.62 million
premises passed for high speed broadband deployment
353% total shareholder return
since demerger
>28,000 employees
total payout to shareholders
since demerger
RM
10.99 billion
TRI*M score > global average
for 4th consecutive year
TM TODAY…
7TM 30th AGM 30 April 2015
GTM STRATEGY
CONVERGENCE CHAMPION
Infrastructure & Platform
Continued GrowthImproving
Institutional Health Enablers
Fundamental Productivity Shift
INFORMATION EXCHANGE
INNOVATION EXCHANGE
CLOUD
IP
AILA
PIP 3.0
Content Applications
Devices
IX
OUR STRATEGY: CONVERGENCE CHAMPION delivering LIFE and BUSINESS MADE EASIER
TM 30th AGM 30 April 2015 8
On the
messaging
On the offerings
#1 Fixed Line
WiFi # 1 Fixed Broadband
Mobile Data IPTV
On our customer
service
On the branding
Going from “BROADBAND CHAMPION” to “CONVERGENCE CHAMPION” ...
It’s all about CUSTOMER EXPERIENCE
9TM 30th AGM 30 April 2015
TM 30th AGM 30 April 2015
FINANCIAL HIGHLIGHTS
Headline KPIFY2014
Achievement
Revenue Growth in line with Headline KPI
Normalised EBIT Growth in line with Headline KPI
Higher Customer Satisfaction Measure
5.0-5.5% 5.3%
5.0% 5.0%
72 >72
FY 2014 Highlights
Achieved all Headline KPI
Maintained Broadband Leadership
Total Broadband customer base grown to 2.23mn, led by UniFi
Positive take-up of upselling activities, increased content buys resulted in higher ARPU
TM 30th AGM 30 April 2015
Completed the acquisition of P1 in September 2014
Total dividend payout of 22.9 sen per share or RM846.8 Million for FY2014
Value Creation
11
Share Price Performance vs. FBM KLCI1
2
1 For the period 01/01/2014 – 31/12/2014
19.9
25.6
2013 2014
+28.9%
Market Capitalisation
Market cap grew almost 30%
TM outperformed the broader market in 2014
TM 30th AGM 30 April 2015 12
TM Share price growth: +24.0%FBM KLCI: -5.7%
TM 30th AGM 30 April 2015 13TM 30th AGM 30 April 2015
Financial Highlights
FY2013 FY2014
Revenue
10,62911,235
1,3721,294
1,359 1,387
FY2013 FY2014
EBIT Normalised EBIT
Revenue EBIT PBT
+5.7% -5.7% (Normalised +2.0%) +5.7%
RM mn RM mnRM mn
1,0461,106
FY2013 FY2014
PBT
Note: Unless stated otherwise, all figures stated shall be inclusive of P1
TM 30th AGM 30 April 2015 14
Financial Highlights
1,012832
1,039941
FY2013 FY2014
PATAMI Normalised PATAMI
PATAMI
-17.8% (Normalised -9.4%)
RM mn
Payout of RM846.8million in line with dividend policy of RM700 million or up to 90% of Normalised PATAMI, whichever is higher
Lower Normalised PATAMI vs FY2013 due to higher tax expense from the absence of HSBB tax incentive - total tax incentives booked in FY2013 was RM162.8 million
Note: Unless stated otherwise, all figures stated shall be inclusive of P1
Broadband & Fixed Line Customers
1,580 1,502
635 729
2013 2014
Streamyx UniFi
In thousand
530 604
105125
2013 2014
UniFi Residential UniFi Business
635729
+14.8% In thousand
3,738 3,527
635 729
2013 2014
Fixed Line UniFi
In thousand
4,256
-2.7%
2,215 2,231
Total Broadband UniFi
DEL
ARPU (RM) 4Q13 4Q14
Fixed Line (DEL)* 33 31
Streamyx Broadband**
85 90
UniFi*** 185 192
*Call Usage Only ** Streamyx Net ARPU *** Blended ARPU
ARPU
4,373
+0.7%
TM 30th AGM 30 April 2015 15
Broadband & Fixed Line Customers
41%
59%
2013
4Mbps and above Below 4Mbps
48%52%
2014
4Mbps and above Below 4Mbps
More of our broadband customers are now subscribing to high speed broadband packages (4Mbps and above)
TM 30th AGM 30 April 2015 16
Delivered >1.62mn ports covering 106 exchanges
Activated more than 750,000 Unifi customers or 46%take-up
120 IPTV Channels – with new exciting local content
Wide range of HyppTV packages for home, business, hospitality and multi-devices
Awarded HSBB Phase 2 & Sub Urban Broadband (SUBB) projects in
February 2015
Collaboration between HyppTV and a local mobile operator for HyppTV Everywhere in April 2015
High Speed Broadband Update
TM 30th AGM 30 April 2015 17
TV Connects Industry Awards 2014
Best Component or Enabler
Frost & Sullivan Malaysia Awards
TM Awards Telecommunication Wholesale Service Provider
of the Year Data Communications Service Provider of the
Year Broadband Service Provider of the Year Telecom Services Provider of the Year Fixed Broadband Service Provider of the Year
VADS Awards BPO Service Provider of the Year Managed Service Provider of the Year
NACRA Awards 2014 Overall Excellence for Best Annual Report – Platinum Best Corporate Social Responsibility – Platinum Best Annual Report in Bahasa Malaysia – Platinum Industry Excellence – Trading & Services Best Designed Annual Report - Gold
Asia Best Employer Brand Awards 2014 Asia’s Best Employer Brand Awards 2014
CMO Asia’s World Brand Awards Brand Excellence Awards – Telecommunication
Service Sector
11th RAM League Awards RAM Awards of Distinction 2013 Blueprint Award 2013
Awards & Recognition
Minority Shareholder Watchdog Group (MSWG) – ASEAN Corporate Governance Index Awards 2014 Top Transparency recognition Exemplary Annual General Meeting (AGM) Minutes Exemplary Environment, Social and Governance (ESG)
Practices Industry Excellence in Telecommunications and Utilities Top Corporate Governance recognition
TM 30th AGM 30 April 2015 18
2015 2017
Revenue Growth
EBIT Growth
Customer Satisfaction Measure1
4-4.5% 5-5.5%
4-4.5 % 5-5.5%
72 72
*Note: Headline KPI for TM excluding P1, HSBB 2, SUBB & other mega projects
1 Using TRI*M index measuring end to end customer experience at all touch points. TRI*M (Measuring, Managing and Monitoring) is a standardized indicator system. It analyzes, measures and portrays stakeholder relationships on the basis of standardized indicators. The TRI*M Index is an indicator of the status quo of a particular relationship. The index is made up of four points of view on the stakeholder relationship, e.g. for customer loyalty: overall rating, recommendation, repeat purchasing of product/services, and a company's competitive advantage. The information is based on surveys/interviews on a sample customer base.”
Headline KPI
TM 30th AGM 30 April 2015 19
Current News:Awards of High Speed Broadband Phase 2 (HSBB2), Sub-Urban Broadband (SUBB) & Sistem Kabel Rakyat 1Malaysia (SKR1M)
TM 30th AGM 30 April 2015
Current News
High Speed Broadband phase 2 (HSBB2)
Sub-Urban Broadband (SUBB)
Sistem Kabel Rakyat 1Malaysia (SKR1M)
A domestic submarine cable that interconnects Peninsula Malaysia with Sabah and Sarawak
MoU with Time dotCom for the development and construction of SKR1M
Adopts the state-of-art 100Gbps technology
Spanning approximately 3,500km
Expected to be ready by June 2017
Total investment of RM1.8 Billion
Public-Private Partnership with the Government
Project Duration: 10 years
Focuses on state capitals and selected major towns
Total investment of RM1.6 Billion
Public-Private Partnership with the Government
Project duration: 10 years
Focuses on second-tier cities and suburban areas
Access
Backhaul
Infra
Data
Multimedia
Voice
TM 30th AGM 30 April 2015 21
THANK YOU
Investor RelationsLevel 11 (South Wing), Menara TMJalan Pantai Baharu50672 Kuala LumpurMalaysiaTel: (603) 2240 4848/ 7366 / [email protected]
TM 30th AGM 30 April 2015