thyssenkrupp system engineering service
DESCRIPTION
ThyssenKrupp System Engineering Service. Customer Satisfaction is our Business. Our aim is to achieve complete customer satisfaction Service Philosophy. Philosophy. Certificates. We support our customers in the optimal use of their machines and equipment to ensure their commercial success. - PowerPoint PPT PresentationTRANSCRIPT
ThyssenKrupp System Engineering- 1 -
ThyssenKrupp System Engineering ServiceCustomer Satisfaction is our Business
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rupp
ThyssenKrupp System Engineering- 2 -
Our aim is to achieve complete customer satisfactionService Philosophy
We support our customers in the optimal use of their machines and equipment to ensure their commercial success.
This support is founded on the continuous development of our comprehensive process model, meeting the highest quality demands and providing the flexibility of customer-specific product configuration.
We live by the strong belief that long-term partnerships with our customers and employees can only sustain when they are based on trust and mutual respect.
Quality DIN EN ISO 9001:2000
Management System
IQNet ISO 9001:2000 International Certification Network for Quality Management System
VDA 6.4 Quality Management System for
production equipment
TS 16949 Quality System Management for the
parts supply automotive industry
DIN EN ISO 14001 Environmental Management
Philosophy Certificates
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ThyssenKrupp System Engineering- 3 -
Know-how Transfer
... along the realisation ...
... to the service.
From the concept ...
The Know-how from the product departments flows back into ServiceService Know-how
Engineering
CustomizedEngineering
ProjectManagement
Assembly
Automation
Initiation
Service
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ThyssenKrupp System Engineering- 4 -
We speak our customers’ languageService Centers worldwide
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ThyssenKrupp System Engineering- 5 -
Our Service is an integral part of the divisionsProduct lines Service
Forming Dies
Testing Solution
s
Assembly
Systems
Body in White
Training
Spare Parts Management
Maintenance
Operator Models
Technology Consulting and Optimization
Refitting, Relocation, C/S-KD Equipment
Part Producti
on
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Customer benefit
Training by an experienced service organization and equipment manufacturer
Employee qualification meeting your demands
High equipment efficiency
High occuptional safety and employee satisfaction
Quality Assurance
Flexible staff utilization
Clear processes for maximum learning successProduct line Training
Tra
inin
g
Performances
Determine the Demand Profile
Analyze the individual workplace
Prepare the the training concept
Compile the training concept
Organize and execute the training activity
Monitor success
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Ablagepfad und Dateiname (manuell eintragen)
Best practical knowledge for your employeesTraining References
VW Golf IV in Uitenhage, South Africa
Opel Zafira in Gliwice, Poland: Training of 800 workers in operating of control systems and systems engineering
Die Maintenance Training at Vauxhall in Ellesmere Port, England
Technician program UK: Training of employees in knowledge of preventive die maintenance
Magna: Training of maintenance team in hemming technique (theory and practical experience)
Magna: Concept- and techniques- training of project leaders ond project managers
Maintenance/ Commissioning Training on Carrier assembly machines at GM in Silao, Mexiko
Tra
inin
g
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Performances Customer benefit
Minimized cost for spare parts management
Guaranted spare part function at time of installation
Identification of risk parts during pre-sales consultation
Individual and customized warehousing conzept
Our spare parts management reduces your needs to a minimumProduct line Spare Parts Management
Flexible Warehouse Logistics
Combine transport logistics with other customer activitys
Selection and implementation of appropriate IT solutions
Install spare parts warehouses with staff and qualified accounting system
Sp
are
Part
s M
anag
em
ent
Intelligent Spare Parts Management
Early involvement in new equipment design phase
Life-cycle oriented spare parts planning
Consider semi-finished stages in spare parts production
Provide overall solutions
Service Contracts and Consignment Warehouse
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Our spare parts management reduces your needs to a minimumReferences Spare Parts Management
Spare Parts Management Audi A3
Reduction of spare parts budget by more than 20% Standardizationof equipment designs; ABC part classification
Service Contracts VW Lupo and Golf IV Wolfsburg and Brussels
Delivery and installation of hemming steels within 48 h
Consignment warehouse VW Transporter Hannover
Installation of a spare parts warehouse with staff and qualified accounting system
Sp
are
Part
s M
anag
em
ent
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Performances
Develop parameters and target definitions
Compile required processes for the service package
Prepare implementation process
Define the qualification profile and staff selection
Provide the service while continually monitoring the parameters
Provide feedback on experience to serve as input for process optimization
Customer benefit
Efficiency increase by availability optimization
Turn fixed costs into variable costs ( personal costs)
Focus on the core business
Reduce complexity
Flexibility in sourcing service packages
Use of qualified procedures and methods
Highly competent staff
Transparency of performance and reults
Prolonged warranty
To us, maintenance means to ensure your productivityProduct line Maintenance
Main
tenance
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To us, maintenance means to ensure your productivityMaintenance References
Volkswagen Wolfsburg and Brussels
Service contracts for hemming equipment and 48 hours spare parts service at Wolfsburg and Brussels
Prepare checklists and inspection schedules.
Porsche Zuffenhausen
Maintenance assistance
Integration of customer‘s staff into equipment maintenance.
Service Center Daimler in Stuttgart
24/7 in-situ Service
BMW X5 and Z4 in Spartanburg, USA
Inspection Framing, Hemming technology, Lifting- and Rotating unit.
Analysis of current situation.
Prepare checklists and inspection schedules.
Maintenance.
Complete maintenance for
Forming dies at Jaguar in Halewood, England.
BIW equipment for Volkwagen in Kaluga, Russia.
Main
tenance
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Main
tenance
Spare parts managementService Maintenance CleaningAttendance Training
• Training -
Central IMaintenance
• IPS System -
-•Spare parts management •Preventive maintenance (grippers) -
Requirement / Responsibility VW RUSTKSE
Decentral Maintenance
• General fault clearance -
assistance• TPM
•Repair -
Requirement / Responsibility VW RUSTKSE
Full Service PackageReference: Complete maintenance volumes / Body-in-White VW Kaluga, Russia
Maintenance: BIW VW Russia
Active support by central functions at TKSE for superordinate themes
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Situation 2001
Increase your operational availability through our proactive maintenance concept Reference: Die Maintenance at Jaguar, Halewood, UK
Current situation
Reactive Maintenance –“trouble shooting” only
Preventive maintenance processes not in place
Significant production losses evident
Die condition worsening causing quality concerns
Proactive maintenance of390 die sets
Two maintenance events per die and year
Production availability >97%
Parts Per Million Rejection Rate improvements clear
Expanded to two futher locations with the OEM
Workforce transfer(Existing - TK Drauz Nothelfer)
Qualification program
Shop floor reorganization
Visual management implementation
Moderate invest in new equipment
Quality management implementation
Nothelfer Preventive, Die Maintenance (PDM), Concept implementation
Approach
Main
tenance
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ThyssenKrupp System Engineering
Record the current situation
Identify potentials by equipment weak point analysis and process analysis
Define the intended situation and parameters to achieve the target
Prepare implementation activity budgets with regard to cost and timing
Implement optimization according to target values
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Conception and implementation of activitys for productivity increase: Volume increase while reducing costs
Increase process reliability
Free inhouse recources through presales service: Feasibility studies, task sheets, engineering, qualified supplier selection
Start-up and phase-out strategies
New Technologies are a welcome challenge for usProduct line Technology Consulting and Optimization
Tech
nolo
gy C
onsu
ltin
g a
nd
Op
tim
izati
on
Performances Costumer benefit
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ThyssenKrupp System Engineering
24/7 h Hotline
Spare parts management
Training
Reducing of reaction time: fitter on-site in 2h
- 15 -
Line optimization
Automation of the stations with critical cycle time Relocation of line components / Re-organisation of the manufacturing process
Output improvement of your facilities by optimization, refitting and service Reference: Output optimization DAF trucks XF and CF cabins in Westerlo, Belgium
Integration of service package into the basic scope of performance
Scope
Tech
nolo
gy C
onsu
ltin
g a
nd
Op
tim
izati
on
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Performances
PlanningRecord the current situation, layout planning, design, adjust to new environment, transport and logistics plan, risk evaluation, supplier selection
Disassembly and Transportation Qualified assembly site management, resource control
Setup, Refitting and Commissioning Adjust infrastructure, measure and assemble the equipment,
commissioning
Quality Check / Optimization Phase Record component quality, compare actual and target situation,
define actions, implementation with efficient matching and QA-processes
Stand-by Phase Qualified owner support by expert staff
Customer benefit
Turn-key solutions at fixed prices
Technology and component competence of an equipment manufacturer
Efficiency increase of existing lines and reduction of capital expenditure
Productivity increase of existing lines
Cost benefit by using the worldwide service network.
Combine new and used components from a single source incl. warranty
To us, the component quality is the indicator for successProduct line Refitting, Relocation, C/S-KD Equipment
Refitt
ing
, R
elo
cati
on, C
/S-K
D E
quip
ment
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Relocation from 4 locations: Ellesmere Port, Antwerpen, Bochum, Eisenach to Gliwice.
Relocation timeframe: 4 months
Motor compartment complete, hemming equipment for doors, tailgate, bonnet and sunroof, mid-frequency controls including robots
Adjust level of automation throughout all production processes
Integration of 4 types (HB, NB, SW, DV) in existing line
Relocation from 4 locations in only 4 monthsReference: Relocation of Opel Astra T3000 to Gliwice, Poland
Challenge
Refitt
ing
, R
elo
cati
on, C
/S-K
D E
quip
ment
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Performances
Analyze and setup the legal framework.
Determine production parameters
Define interfaces (media, logistics).
Prepare a staff and resource plan
Prepare and determing a financing model.
Setup an emergency strategy to safeguard production availability.
Costumer benefit
Alternative financing models.
Efficient operation (efficiency, quality) of the unit ensured by manufacturer‘s expertise.
Turn fixed production costs into variable costs.
Capital available to focus on core processes (product development, marketing, brand development).
Focus on shareholder value/ financial key figures.
With our extensive experience we help you to raise your production efficiency Product line Operator Models
Op
era
tor
Mod
els
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VW Golf | Maintenance
Relocation of BIW production of Chrysler Voyager to MagnaSteyr (Austria)
Relocation of BIW production from Luton to Ellesmere Port, UK
Service contracts for hemming equipment 48 hours spare parts service
at Wolfsburg and Brussels
Modification and optimization of BIW equipment Mercedes E-class
Several relocations, e.g. Germany to Brazil
Opel Frontera |RelocationMercedes-Benz E-Klasse | Optimization of BIW equipment
VW Lupo | Relocation
Service References
Relocation of BIW production of Ford Escort from Saarlouis to Halewood (Great Britain)
Ford Escort | Relocation
Chrysler Voyager | Relocation
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We bring your requirements to the pointService Contacts
Carlos CieminskiTel.: +49 (0) 421 6888 – 1350 | E-mail:
Global Service
Torsten RohlfingTel.: +49 (0) 511 74091 – 518 | E-mail:
y Systems
Heinrich LisserTel.: +49 (0) 421 6888 – 1500 | E-mail:
[email protected] LaubenthalTel.: +49 (0) 68 71 60 – 2100 | E-mail:
Forming Dies
Body in White
Testing Solution
s